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Find quick answers to common questions about BlackApp safety features, journey tracking, emergency PINs, or contact our support team.
Location & Notifications
Troubleshoot background location permissions and push alerts.
Troubleshoot →Frequently Asked Questions
What is the difference between Safety PIN and Duress PIN?
Your Safety PIN is used for routine check-ins to confirm safe arrival. Your Duress PIN is a silent emergency trigger—entering it looks like a normal check-in on screen, but instantly sends covert emergency alerts to your trusted contacts.
Why am I not receiving push notifications?
Ensure notification permissions are granted for BlackApp in your iOS/Android system settings. Also check Profile → Notifications inside BlackApp to verify that Emergency Alerts or Journey Reminders are enabled.
How do overdue journey alerts work?
When you create a journey or stay, BlackApp tracks the expected end time. If the duration expires without a safe check-in, our automated scheduler sends push notifications and alerts your emergency contacts.
How do I delete my account or stored data?
You can delete your account anytime in the app under Profile → Delete Account. Alternatively, email support@mifabeck.com and our team will erase your data within 24 hours.
Still Need Help?
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